A very useful bit of feedback has been that some parents complain of no response from tutors to their tutoring requests. We have been looking at the root cause of this and find that there are two issues:
1. Our emails are sometimes being routed to the tutor's spam folder. In this day and age there is so much email spam that genuine emails also get lost in spam folders. There are a couple of solutions for tutors to address this: marking emails from Beanbag (e.g. when the join the website) as 'not spam' and adding beanbaglearning.com to their email address list.
2. Some tutors are no longer tutoring and decide not to answer the email. If this is the case, then tutors can edit their profiles to (temporarily if needs be) show that they are no longer tutoring, or ask us to delete their profiles altogether. If we find that tutors regularly do not answer emails we reserve the right to take their details off the website.
In the meantime, we will be introducing new email solutions that dramatically reduce the risk that our emails get included as spam. Needless to say, we will be keeping a close eye on this going forward.
If you are a parent / client and have feedback about this website, please feel free to email me at jonellis@beanbaglearning.com or via Get Satisfaction.
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